Job Description
Patient Coordinators assess, plan, and adovcate for the patient's health needs. As trained health professionals, they monitor and coordinate patient's treatment plans, guide them to understand the status of their health, and check in on their progress.
Skills and Qualifications
- Understanding of the funding resources, services, and clinical standards and outcomes (non-excluding)
- Minimum high school diploma or equivalent.
- Previous experience working with insurance companies required.
- Previous experience in customer service, billing, or insurance verification roles preferred.
- Highly organized with a strong ability to manage different priorities.
- Ability to work with others and use resources to problem solve.
- Apply good judgement to fast-changing situations.
- Strong customer service skills.
- Effective verbal and written communication skills.
Job Responsibilities
- Ensure complete and accurate patient registration, which includes recording a patient's insurance.
- Apply knowledge of funding resources, services, and clinical standards to everyday tasks.
- Discuss and consult health history, diagnosis, and needs with patients and family members.
- Follow facility guidelines, healthcare laws, and regulations.
- Establish and maintain relationships with service providers.
- Maintain professionalism and treat patients with respect.
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