Guest Service Agent, The Hadsten
JOB DESCRIPTION:
Starting Pay Rate: $17.50 - $19.69/HR, DOE
The Guest Service Agent conducts the business of the hotel's front office, including guest service, record keeping, telephone operations, guest transportation, reservations and other related activities.
JOB REQUIREMENTS:
Education:
- High School Diploma or GED Certificate.
Experience:
- Experience with guest service, preferably in a hotel environment.
Primary Duties, Responsibilities, and Tasks:
- Responsible for all front desk operations, including greeting guests, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, producing confirmation letters, responding to brochure requests, newspaper deliveries, and other special requests.
- Provides excellent guest service to Team Members and guests.
- Interprets hotel policies accurately and graciously to guests.
- Focuses on daily arrivals and departure processes, including registering guests, assigning rooms, and checking out guests.
- Communicates with housekeeping Team Members on everyday arrivals, departures, special requests, and keeping room status reports up to date.
- Provides an accurate accounting of guest bills.
- Understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Remains familiar with room location, room type, rates and packages.
- Stays abreast of daily activities and meetings taking place in the hotel.
- Addresses guests’ questions and assists with guests’ issues, concerns, and complaints with objectivity and graciousness.
- Performs office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting and filing all charges to accounts, and computer data entry.
- Maintains workstations and common areas, ensuring cleanliness, presentation and readiness for guests.
- Promotes the hotel’s amenities and other Chumash properties.
- Performs other duties as assigned.
Required Qualifications:
- High School Diploma or GED Certificate.
- Experience with guest service, preferably in a hotel environment.
- Excellent verbal and written communication skills.
- Attention to detail and strong organizational skills.
- Basic proficiency in computers.
- Experience with hotel software applications is preferred.
- Previous cash handling experience.
- Able to follow through and complete tasks efficiently.
- Must work well with guests and Team Members, having a positive attitude and good work ethics.
- Native American hiring preference applies.
Physical Requirements of the Position:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
- Clear vision (close, distant, peripheral, and depth perception) is needed for navigating hotel environments; reading and reviewing reports and policies; operating data processing equipment; and other essential job functions.
- While performing the duties of this job, the Team Member is regularly required to talk and hear.
- The Team Member is occasionally required to sit and use hands to manipulate, handle, or feel.
- The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- The Team Member must occasionally lift and/or move up to 30 pounds.
Working Conditions:
- Flexible work hours, including nights, weekends, and holidays.
- Standing for extended periods of time.
- While performing the duties of this job, the Team Member is occasionally exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles.
- The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
- The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
- The noise level in the work environment is usually moderate.
Other Information:
- This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
- You will be evaluated in part based upon your performance of the tasks listed in this job description.
- Management has the right to revise this job description at any time.
- The job description is not a contract for employment.
About Us:
Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more!
As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Consistent with federal law, Native American hiring preference applies.
