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The Company
At clueQuest we believe in the power of teamwork... and laser beams. Our immersive experiences bring all generations together which is why we are currently one of London's best live escape game providers.
Since 2013, we have hosted games for over 200,000 customers and we are featured as editor’s choice on the Evening Standard’s list of London’s best immersive games, and as critic's choice on TimeOut London’s London's best escape games list. In 2022 we have been awarded the TripAdvisor Certificate of Excellence for the seventh consecutive year.
From building our own escape rooms to designing bespoke pop-up games for events, our in-house team of designers and creatives work around the clock to deliver five star team experiences.
Working for us
Part of what makes us who we are today is owed to our amazing in-house team of game hosts, managers and creatives. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you!
Benefits of working for us include:
- A dynamic and fun work environment
- Chance to join us for off site events and showrooms
- Team building events and staff competitions
- Career development opportunities
- Competitive pay
Main Duties
- Demonstrate clueQuest values at all times
- Host and run 1-2 escape games individually, and/or 1-3 games, as part of a team
- Facilitate client welcome, briefings, and debriefings
- Ensure that facilitation of the games meet the quality standards of clueQuest
- Ensure escape units are correctly re-set and fully functioning
- Report any issues with escape units and props to Shift Leaders
- Upsell and Coordinate any customer service merchandise purchases
Team Support
- Act as clueQuest buddy to help new starters settle into their role, navigate around the escape units and sharing knowledge and experience
- Represent the clueQuest brand at external events and exhibitions
- Ownership of any clueQuest projects as appropriate
- Other reasonable ad-hoc tasks related to the daily operations of clueQuest
- Office tasks (eg. restocking merchandise, organising office supplies, assembling Print+Cut+Escape products for postage)
- Other reasonable support and on-site customer service tasks related to the daily operations of clueQuest
Facilities Duties
- Ensure Mission control is presentable and fully functioning prior to games and large booking events
- Prepare and clean props and escape room units for the escape game to function
- Opening and closing responsibilities occasionally - training will be provided
Contract - Hours - Availability
- 0 Hour and 30 Hour Permanent Contracts available- Flexible work schedule and emphasis on working weekends
- We schedule 2 hour to 11 hour shifts for employees
- High amount of weekend availability is required
- 0 Hour contract work is prioritized during term times, weekends, summer weeks and occasional weekday afternoons and evenings depening on demand
Desired
- customer service experience
- comfortable speaking in public or performance experience
To apply for this position, please submit your CV with a cover letter. : )
Reports to: Team Leader
Location: London Office
Status: Permanent, 30 hour and 0 hour contracts to be filled
